We adhere to the guidelines outlined in the New Zealand Privacy Act 2020 (the Act) when managing personal information. Personal information refers to data about a recognizable individual (a natural person).

This policy details our approach to the collection, utilization, disclosure, and safeguarding of your personal information.

It's important to note that this policy doesn't restrict or omit any of your rights under the Act. For additional details about the Act, you can refer to

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

We collect personal information about you from the following sources:

1. Directly from You:

When you provide us with personal information, such as through our website, related services, registration or subscription processes, during interactions with us (e.g., telephone calls or emails), or when you purchase or use our services and products.

2. Third Parties:

When you have given authorization for us to do so.
When the information is publicly available.
Whenever possible, our primary source of personal information is directly from you.

How we utilize your personal information:

We will employ your personal information for the following purposes:

1. Identity Verification:

To confirm and verify your identity.

2. Service and Product Provision:

To deliver services and products to you.

3. Marketing Activities:

To promote our services and products to you, which may include electronic communication (e.g., text or email) and phone calls.

4. Improving Services and Products:

To enhance the quality of the services and products we provide to you.

5. Credit Checks:

If necessary, to conduct credit checks on you.

6. Addressing Communications:

To respond to your communications, including handling complaints.

7. Research and Analysis:

To conduct research and statistical analysis on an anonymized basis.

8. Legal Rights and Interests:

To protect and enforce our legal rights and interests, including defending against any claims.

9. Other Authorized Purposes:

For any other purpose authorized by you or as stipulated by the Act.

Disclosing your personal information

We may share your personal information with the following entities:
  1. Another Company within Our Group:
    • Your personal information may be disclosed to any other company within our group.
  2. Businesses Supporting Services and Products:
    • Any business supporting our services and products, including those responsible for hosting or maintaining IT systems or data centers, may have access to your personal information.
  3. Credit Reference Agency:
    • For the purpose of credit checks, your personal information may be disclosed to a credit reference agency.
  4. Third Parties for Statistical Information:
    • Anonymized statistical information may be shared with other third parties.
  5. Person with Legal Authority:
    • If required, we may disclose your personal information to a person with the legal authority to compel us, such as a regulatory authority.
  6. Authorized Persons under the Act or Another Law:
    • Your personal information may be disclosed to any person authorized by the Act or another law, including law enforcement agencies.
  7. Persons Authorized by You:
    • We may share your personal information with any person authorized by you.

It's important to note that a business supporting our services and products may be situated outside New Zealand, potentially leading to the storage and processing of your personal information beyond New Zealand's borders.

Protecting your personal information

We commit to taking reasonable measures to ensure the security of your personal information, preventing loss, unauthorized access, or any other form of misuse.

Accessing and rectifying your personal information:

Subject to specific grounds for refusal outlined in the Act, you have the right to access your readily retrievable personal information held by us and request corrections. Before exercising this right, we will require evidence confirming your identity as the individual linked to the personal information.

Regarding correction requests, if we find the correction reasonable and are reasonably able to make the adjustment, we will proceed accordingly. In cases where the correction is not made, we will take appropriate steps to document that you requested the correction.

To exercise either of these rights, please email us at [email protected]. Your email should include evidence of your identity and outline the details of your request, such as the specific personal information or correction you are seeking.

Please be aware that we may charge you reasonable costs for providing copies of your personal information or correcting that information.

Internet use

While we take reasonable measures to maintain secure internet connections, please note that if you choose to provide us with personal information over the internet, it is done at your own risk.If you decide to follow a link on our website leading to another site, keep in mind that the owner of that site will have its own privacy policy regarding your personal information. We recommend reviewing the privacy policy of that specific site before sharing any personal information.

In order to monitor your use of the website, we utilize cookies—an alphanumeric identifier transferred to your computer's hard drive to recognize your browser. You have the option to disable cookies by adjusting your browser settings, although this may impact your ability to use all the features of the website.