Lassie review in France - Probably the best policy terms

Lassie: What Makes it Unique in France!

Lassie isn't your average pet insurance. We're an innovative health insurance designed to help pet owners like you prevent illnesses and injuries in your furry friends, ultimately reducing the need for costly vet visits. We understand every pet and owner is unique, which is why Lassie offers a variety of plans with flexible annual reimbursement limitsto fit your specific needs.

Our dedicated team is always here for you. You can count on our attentive customer service from Monday to Saturday to help with any questions or concerns.

But Lassie goes beyond just insurance. We offer a feature-rich app packed with valuable content to help you care for your pet every single day. Dive into articles, videos, and courses that guide you through every stage of your companion's life. Plus, by completing training modules and acing quizzes, you can earn points that translate into discounts on your annual premium:

• Up to €25 per year for cats
• Up to €50 per year for dogs

Your Benefits at a Glance:

• All-in-One Coverage: Get comprehensive insurance that covers everything from routine vet consultations to surgical procedures.
• Rewarded Prevention: Our unique points program means you actively contribute to your pet's health and save money each year.
• Exclusive Content: Enjoy free access to hundreds of articles, videos, and courses right within the Lassie app.
• Attentive Customer Service: Our team is ready to listen and help from Monday to Saturday, 8 AM to 10 PM, via chat, email, or phone.
• 100% Digital: Everything is handled online, from signing up to filing claims, for your convenience.
• Prevention Budget Included: Cover essential preventative care like microchipping, vaccinations, parasite protection, and health check-ups.
• No Age Limit: All pets are welcome from 8 weeks old, we believe every animal deserves protection.
  
   

About Lassie France

FAQ - Frequently asked questions about Lassie France

• Can my furry friend join the Lassie family?

  Absolutely! To get started with Lassie, your pet needs to be at least 8 weeks old and have a microchip or tattoo for identification. While we love all pets, they should be in good general health when you sign up. If they have any existing conditions – whether it's something chronic, hereditary, or even specific to their breed – it's good to know that Lassie can still often cover those!

• How do I get my vet bills reimbursed?

  We know you want quick, easy reimbursements, and we've made it super simple! Just hop into the Lassie app, head to the "Assurance" tab, pick your beloved pet, and hit "Declare a new claim." You'll fill in a few details and then simply upload your documents like invoices, prescriptions, and vet reports. If you prefer, you can also email your documents to sinistres@lassie.fr – just remember to pop your contract number in there!

• What cool stuff can I do with the Lassie app?

  Our app is more than just a place to manage your insurance! It's your go-to hub for quick help from our friendly customer service team (they're available Monday to Saturday, 8 AM to 10 PM!). You'll also find a treasure trove of expert-created veterinary content to help you keep your pet healthy and happy. Plus, dive into our special course programs all about pet well-being and health – complete them and you can earn discounts on your insurance, up to €50 for dogs and €25 for cats!

• Got more than one pet? Can I save some money?

  Yes, you can! We love it when you insure all your furry family members with us. That's why we offer a lovely 15% discount when you insure two or more animals. It's our way of saying thanks for trusting us with your whole crew!

🔹 Basic Plan

• Reimburses 70% of eligible veterinary bills
• Covers up to €1,000 per year
• Lower monthly premiums
• Includes: accidents, illnesses, surgeries, diagnostics, hospital stays
• No preventive care or optional add-ons
• Ideal if you want peace of mind for major issues but don’t expect frequent vet visits

💡 Tip: A good option for cats or younger dogs with no medical history.

🔹 Comfort Plan

• Reimburses 90% of eligible bills
• Up to €2,000/year in total coverage
• Offers a strong balance between protection and cost
• Includes all medical treatments and surgeries covered by the Basic plan
• Access to Lassie’s educational app for premium discounts via completed courses
• Recommended for active or medium-risk pets

💡 Tip: Lassie’s most popular plan in France among new dog owners and expats.

🔹 Premium Plan

• 100% reimbursement — you pay nothing out-of-pocket beyond your deductible
• €2,500/year limit — Lassie’s highest
• Maximum financial security
• Best suited for pets with potential health issues or owners who want zero surprise costs
• Includes full access to educational modules and behavior-linked premium discounts

💡 Tip: Ideal if you want full protection without worrying about co-pays or coverage gaps.

🧾 Optional Add-ons?

Unlike some French insurers, Lassie does not offer wellness reimbursements (e.g. for vaccines, flea treatments, or checkups). Instead, it focuses on prevention through education, where you earn lower premiums for engaging with the app’s courses.

Cost of Lassie in France
 

Pricing is dynamic and based on:

• Pet species and breed
• Age at enrollment
• Chosen reimbursement level (70%, 90%, 100%)
• Annual benefit cap
• Deductible level (franchise)

Example Quotes:

For a 2-year-old Labrador Retriever in Paris:

• Basic plan: €11.20/month (70% reimbursement, €1,000/year cap)
• Comfort plan: €18.90/month (90% reimbursement, €2,000/year cap)
• Premium plan: €27.50/month (100% reimbursement, €2,500/year cap)

For a 3-year-old domestic shorthair cat in Lyon:

• Basic plan: €8.40/month
• Comfort plan: €14.30/month
• Premium plan: €21.90/month

Note: Lassie does not increase your premium automatically with age but may offer fewer plan options for older pets.

Who Is Lassie Best For?
 

✅ Ideal for:

• Young dogs or cats with no pre-existing conditions
• Pet owners who want full digital control over their insurance
• Expats used to app-based services and flexible policies
• Owners interested in prevention and pet education

❌ Not ideal for:

• Pets over 6 years old (limited eligibility)
• Owners who want wellness reimbursements (vaccines, checkups)
• People uncomfortable with app-only service
   

3 things we also liked
 

1. Preventive Philosophy

Lassie isn’t just insurance, it’s a health and education platform. Through its app, pet parents can take courses on topics like:

• Nutrition
• Dental care
• Parasite prevention
• Behavior and training

Completing courses earns you discounts on your premium up to 25% off, depending on engagement.

2. No Paperwork, Ever

Everything from quote to reimbursement is done via the Lassie app or website. You upload a photo of your vet invoice, submit via the app, and get reimbursed directly to your IBAN in a few business days.

3. Transparency and Simplicity

Lassie’s contracts are remarkably clear by French standards. They avoid vague exclusions and hidden limits, and explain coverage categories in plain language.

 

What Expats and Users Are Saying
 

Lassie gets high marks from expat communities, particularly those used to digital insurance.

Pros according to users:

• "The app is very intuitive — it took 2 minutes to file my claim."
• "I love that I get rewarded for learning how to care for my dog."
• "They refunded me €290 for my cat’s infection treatment in 4 days. No stress."

Common complaints:

• "There’s no telephone support. You need to be comfortable with using the app."
• "The wellness stuff is educational, but it doesn’t actually reimburse for vaccines or flea treatment."
• "Not ideal for older pets — I couldn’t enroll my 10-year-old Labrador."

Trustpilot Rating (France): 4.6/5
Google Play App Rating: 4.8/5
App Store Rating: 4.7/5